Shipping policy
Shipping Policy – ZScale
This Shipping Policy describes how orders placed on https://zscale.shop/ are processed and delivered by ZScale.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation
- Orders placed on Sundays or public holidays will be processed on the next working day
2. Shipping Locations
- We currently ship across India
- Delivery availability depends on courier partner serviceability
3. Estimated Delivery Timeline
- Delivery typically takes 3–7 business days after dispatch
- Remote locations may require additional delivery time
- Delays due to weather, courier issues, or unforeseen events are beyond our control
4. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout
- Charges may vary based on:
- Order value
- Delivery location
- Package weight and size
Shipping fees once paid are non-refundable.
5. Order Tracking
- Tracking details will be shared via SMS or email after dispatch
- Customers can track shipments using the provided courier tracking link
6. Delivery Attempts
- Courier partners usually make 2–3 delivery attempts
- Failed delivery due to incorrect address, unavailability, or refusal may result in return to origin
- Re-shipping in such cases may attract additional charges
7. Incorrect Address
- Customers are responsible for providing accurate shipping details
- ZScale is not liable for delivery failure due to incorrect or incomplete address information
8. Force Majeure
We are not responsible for shipping delays or failures caused by circumstances beyond our control, including natural disasters, strikes, lockdowns, or government regulations.
9. Contact Information
For shipping-related queries, contact us:
ZScale
📍 Thayamba House, Kavumbhagam Ummenchira, Kannur, Kerala – 670649
📧 avignas763@gmail.com
📞 +91 9495114722